Archway Marketing Services was expanding its business to a new arena and needed a technology partner to satisfy the needs of their client – a law firm that needed a better way to administer and process class action lawsuit claims. No system existed that would automate the multi-layered settlement process.
We created a custom solution featuring a secure online database to organize large lists of class members. We gave them the ability to import, export and report on the data to managing attorneys and the court. They could also calculate and process payments to the entire class of plaintiffs using complicated formulas defined by the court, and actually process the disbursement checks. Formerly, processors entered claims and went through a laborious process of distributing proportionate claims. A web portal lets lawyers log onto a site that is branded in their logo and get real-time information on class action cases. They can search by name, zip, date range, and case and claimant status. Reports on records, notifications, claims processing, and claims disbursement are automatically created in excel and sent to the user’s email inbox. We kept constant contact with our client to understand their needs as the project evolved. Archway began with one law firm using our custom solution; others have followed suit.